Refund policy

Sales & Refund Policy

Sales

Copyright:

  • Katie Maher Fine Art, LLC and Gallery certifies your artwork as original by artist, Katie Maher.
  • Photo reference is used with permission from the photographer.
  • All copyright and reproduction rights are retained by the artist. By making a purchase with Katie Maher Fine Art, LLC you agree to these copyright and reproduction rights.

Refunds

If you are unhappy with your art, please open a discussion with me at kt@katiemaherfineart.com. 
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For Original Oil Paintings:

  • Returns will be accepted within 7 days of delivery for a full refund. You will just have to pay for return shipping.

For Commissions of Oil Paintings:

  • I generally work from photo references.
    • If you have one, email to KT@KatieMaherFineArt.com.
    • If you don’t have one, simply describe your vision as best you can.

  • Be as involved as you like. Let me know your background color preferences, how bright you would like it, what room colors you're trying to match, the overall mood you want, etc. Once we have a plan, I will give it my best.

    If you LOVE the result, you will be sent an invoice and instructions for payment. Your painting will then need 4-5 weeks for the oil to be dry to ship.

    If you DON'T LOVE the result, we work together to make it perfect, or I will keep it. You will NOT be charged.

     

  • Once shipped, returns will be accepted within 7 days of delivery for a full refund. You will just have to pay for return shipping.

For Limited Edition Metal Prints:

  • If your print arrives damaged, please notify me immediately at kt@katiemaherfineart.com. Please include photos to help me understand what went wrong with our shipping provider. I will then issue a replacement or refund.

For Merchandise:

  • If your merchandise arrives damaged, please notify me immediately at kt@katiemaherfineart.com. Please include photos to help me understand what went wrong with our shipping provider. I will then issue a replacement or refund.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kt@katiemaherfineart.com. Please note that returns will need to be sent to the following address: 119 N F St. Salida, CO 81201 USA

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kt@katiemaherfineart.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kt@katiemaherfineart.com.